Deposit and withdrawal requests

This section contains functionality for viewing clients requests for manual deposit/withdrawal of funds and their approval/rejection. Based on the information provided in the requests, admin have the authority to accept or decline them.

The broker can set up the ability (Payment methods and Payment strategies in the broker settings) for clients to request withdrawal of funds/notify about sending funds to the broker directly from the client terminal on the Finances page.

Table contents:

Name	Description
ID	request identifier
Account	identifier and name of the account in the system
Profile	identifier and name of the profile in the system
Amount	the amount of funds in the request
Payment type	deposit or withdrawal
Status	current status of the request
Subtype	request subtype (if specified)
Asset Code	the asset (currency) code of the request
Transaction ID	transaction ID in the external system (if any)
Description	description from the request, if added
Created time	request creation time

Table filters:

Name	Description
Account	select one or more accounts to display requests for them
Payment type	deposit or withdrawal
Status	payment status
Date	select a date range

Clicking on the Accept button puts the request into work, freezes the funds in the client's account and the possibility of canceling it.

To reject a request, it is necessary to click the Decline button. A window will be opened for entering a comment (reason) and rejecting the request. The comment specified at rejection will be displayed to the client in the corresponding section of the trading terminal.

Clicking the Execute button will open the sidepage, where it is required to specify the account, which will be used for payment as correspondent account, date of payment and comment (optional). After filling in the data and confirmation of execution, the corresponding transaction will be executed in the system.

Please note! Transaction details in the system can be seen in the History ➝ Transactions section and in the Transactions tab of client and correspondent accounts.

---

Depending on the settings set by the broker, the client can independently add his/her own payment methods, from which/to which funds will be deposited/withdrawn. Each payment method must be verified by the broker in the Pending payment methods section to make the payment method available to the client to specify it in the request only after acceptance.

When a client creates a withdrawal request for the amount of funds specified in the request, a transaction is automatically created to transfer the amount to the Blocked status. This amount can no longer be used for trading operations. A client cannot create a withdrawal request for an amount greater than the amount specified in the Max amount field of the Finances section (in the administrative panel this is the Margin available value). When calculating this indicator, the system takes into consideration the current balance of the account minus future payments (future receipts are not included in the calculation) and the Margin usage indicator.

This section contains the list of transaction requests that require actions from the system administrator, i.e. in the status New or Accepted. By clicking on the payment method name in the payment method field, a sidepage with detailed information opens.

Name	Description
Beneficiary name	name of the recipient of funds
SWIFT	SWIFT code of the bank
Bank name	name of the bank
Account number	account number for receipt of funds
IBAN code	international bank account number
Comment	comment on the payment method

In order to change the request to the status Accepted, it is necessary to fill in a number of parameters:

Name	Description
Bank account	the account to which the client's funds are received in the case of a request to deposit funds or from which the client's funds are paid in the case of a request to withdraw
Netting date	the settlement date on which the funds are considered credited/written off
Comment	a comment displayed to the client

Request statuses

Name	Description
New	all requests placed by users
Accepted	indicator status, does not require parameters to be set. System administrator can set when the request has been accepted into work. The user will be notified when his request has been taken into work.
Done	is set for requests satisfied by the system administrator, in fact for requests to deposit funds it means that the broker has received funds from the client and credited them to the trading account. For withdrawal requests it means that the broker has actually paid funds to the client and debited them from the trading account. When executing a request, a transaction for debiting (Cash out) of blocked funds or crediting (Cash in) of funds is automatically created. It is assumed that the Execute button should be clicked after the cash flow has been reflected in the broker's bank statement.
Declined	means that the request is rejected by the system administrator. If the request is rejected, the amount of funds specified in the request is automatically created transaction to withdraw the amount from the Blocked status. When setting this status, the reason for rejecting the request must be specified. Parameter Comment must contain the reason of rejection, it is visible for clients.
Cancelled by client	means that the request was cancelled by the client
Processing	this status indicates that the client's request is being processed by the payment system (not the broker). A request can be manually moved to this status from the Accepted status.

---

To change the application status to accepted, you must fill in a number of parameters:

Name	Description
Bank account	For deposit request - actual account to which client's funds are credited. For withdrawal request - account from which client's funds are paid
Netting date	the settlement date on which the funds are considered as credited/debited
Comment	can contain useful information for the client. Visible for the client

Please note! The request can be moved from the new status to any other status. From Accepted - to Executed or Declined status. Executed and Declined statuses are final and no further action is possible.