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Deposit and withdrawal
Deposit and withdrawal
The sidepage functionality allows to specify data to create a request for the corresponding operation:
In the sidepage you need to fill in the withdrawal details:
Name | Description |
---|---|
Currency | currency of deposit or withdrawal |
Amouny | amount of funds in the transaction |
Payment system | the payment system through which funds are deposited or withdrawn |
Deposit account | trading account to which funds are to be credited |
Please note! If the currency balance is zero, the request creation button will be disabled and a comment about the lack of balance for the asset will be displayed.
The Max amount
field displays the maximum amount of funds available for deposit or withdrawal. Click on it allows you to insert this amount in the Amount
field.
Please note! When withdrawing funds, the Max amount
field is displayed only after selecting a payment system.
When depositing funds, the sidepage contains a Payment purpose
field, the details of which are filled in automatically and can be copied.
When making deposit and withdrawal requests, you can attach a document related to the request in the Documents
field. It will be available for downloading when you click the Show
button in the Requests
table.
When withdrawing funds, an optional Comment
field appears in the sidepage.
When selecting the Saved payment details
option, the system will offer to select one of the previously saved payment details.
If you select Enter manually
option, the details of the bank will have to be filled in manually:
Name | Description |
---|---|
Beneficiary name | name of the beneficiary |
SWIFT | SWIFT code of the bank |
Bank name | Name of the bank |
Account Number | bank account number |
IBAN code | international bank account number |
It is also possible to specify the correspondent bank at withdrawal, also specifying its name and SWIFT-code.
When the checkbox Save payment details
is selected, the system will save the payment details, allowing them to be used for future selections.
After filling in the data click the button Request deposit/Request withdrawal, then the request will be generated and displayed in the list of requests.
Please note! If the SWIFT code is entered incorrectly, the system will not allow you to withdraw funds from the account.