Requests

The table displays information about deposit/withdrawal requests made on the current account. The request status will change as the broker processes the request. Filters allow you to switch between payment types, select transaction dates and payment statuses.

Table contents:

Name	Description
ID	Request ID in the platform
Status	current status of the request
Payment type	deposit or withdrawal
Amount	the amount of funds in the request
Client amount	The amount of the originating currency that will be converted before being credited to the account. Not displayed if no conversion has occurred
Payment method	payment method selected when creating the request
Transaction ID	transaction ID in the external system (if any)
Transact time	request creation time
Description	description from the request, if added
Documents	List of attached documents.

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Clicking the Show button in the request line opens a sidepage with documents:

The Documents section displays automatically generated documents. The Uploaded documents section contains documents attached by the user when creating the request. The field below allows you to attach additional documents.

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Request Statuses:

Name	Description
New	All newly created requests.
Accepted	Indicates that the request has been accepted by the broker for processing.
Completed	Assigned to requests that have been fulfilled by the system administrator.
Rejected	Means that the request was declined by the system administrator.
Blocked	The request was blocked by the administrator. The reason for rejection is displayed in the comments.
Canceled by client	Indicates that the request was canceled by the client.
Processing	This status indicates that the request is being processed by the payment system. A request can be manually moved to this status from the Accepted status.

The Add Request button opens a sidepage for creating a new deposit/withdrawal request. Details on creating requests are described in the article Deposit and withdrawal.

Important! The button is available only if the profile is verified.

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The Payment methods button provides a table of available payment methods:

The table can be sorted by withdrawal date. For payment, filters are available by assets Type, Currency and Status.

When selecting a payment method in the list, you can view its details:

Adding a payment method

A new payment method can be added by clicking the Add payment method button. Details are available in the article on Adding a payment method.