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Whitelists
Whitelists
This section is designed for centralized management of verified client crypto addresses. The functionality automates address verification during deposit/withdrawal operations and blocks transactions to unverified wallets.
In individual accounts, you can disable address checking using the Skip crypto address checking setting in the adjustment block.
Important! The following steps must be completed before using this functionality:
- Create a Travel rule questionnaire in the KYC section;
- Attach the questionnaire to the client's Profile or to the broker's profile (if the functionality needs to be applied to all clients);
- Enable the Check crypto address by whitelist checkbox in the broker's Payment Settings.
Address records appear in the section table for addresses:
- added by the client - require completion of Travel rule questionnaires and verification by the administrator;
- added by the administrator (not displayed in
Travel ruleand do not require additional administrator verification).
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The section table contains data on client crypto wallet addresses:
| Name | Description |
|---|---|
| ID | Whitelisting record identifier. |
| Client | The client profile that owns the specific crypto wallet address. |
| Currency | Crypto wallet currency. |
| Deposit validated | If set to Yes, the client can make deposits using this crypto wallet. |
| Withdrawal validated | If set to Yes, the client can make withdrawals using this crypto wallet. |
| Crypto wallet | The client's crypto wallet address. |
| Address type | The crypto wallet address type (a sequence format of letters and numbers that identifies the blockchain network). |
| Deactivated | If set to Yes, the wallet cannot be used for deposits or withdrawals. |
Adding an address by administrator
To add a new address, click the Add address button in the upper right part of the section. This will open a side page for entering the data:
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| Name | Description |
|---|---|
| Client | The client profile for which the crypto wallet address is being added. |
| Address | The client's crypto wallet address. |
| Payment system | The crypto wallet address type (a sequence format of letters and numbers that identifies the blockchain network). |
| Deposit validated | If set to Yes, the client can make deposits using this crypto wallet. |
| Withdrawal validated | If set to Yes, the client can make withdrawals using this crypto wallet. |
| Deactivated | If set to Yes, the wallet cannot be used for deposits or withdrawals (used, for example, to quickly disable compromised addresses). |
After filling in the data on the side page, click the Add address button to add the address record to the system.
Please note! Adding an address to the whitelist for deposits/withdrawals does not automatically grant permission for them. To enable deposits/withdrawals, the corresponding checkbox -Withdrawal validatedorDeposit validatedmust be enabled in the address settings.
Also note! The Deposit validated checkbox only affects deposits received through the payment connector. Other deposits are processed using the standard functionality available in the Deposit and Withdrawal Requests section.
Editing an address
Clicking the Edit button next to any address in the table will open its editing side page, where the Deposit validated, Withdrawal validated, and Deactivated checkboxes can be enabled or disabled.
Creating a whitelisting request by the client
To create a whitelisting request, the client must submit a withdrawal request specifying a new Crypto account address in the Finances section of the client terminal:
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After that, the request will appear with the status Awaiting whitelisting, showing the date and time it was created (the broker can see it in the Deposit and Withdrawal Requests section, but further processing of the request will be unavailable until the Travel rule questionnaire is verified):
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By clicking the Travel rule apps button, the client will be shown a list of completed forms as well as forms that require completion, according to the whitelisting questionnaire created by the broker in the KYC section.
After the broker verifies the questionnaire in the Travel rule section, the client's current withdrawal request will move to the New status and become available for processing. Subsequent withdrawals by the client to this wallet will not require additional verification by the broker.