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Applicants

Applicants

The subsection contains a list of profiles for which the current verification statuses are specified:

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The following columns are available for each record in the table:

NameDescription
IDID of applicant in the system
Profile IDProfile ID and it's name in the system
StepStep of the questionnaire, where the profile is situated (for unverified and manually verified profiles a dash is displayed)
StatusCurrent status of the profile
CreatedDate and time the application was created
UpdatedDate and time the application request was updated

Filtering of records by profiles and statuses is available in the table.

Please note! When navigating to other sections of the system, the filter configuration is preserved.

The button with three vertical bars allows to specify visible fields of the table. The button with a back arrow allows setting up default visibility settings.

The Save to XLS button allows downloading the applicants table.

List of possible statuses:

NameDescription
UndefinedClient has created an account/profile, no confirmation is required at this stage
Profile verification is requiredClient has created an account/profile
Profile under reviewClient sent all the steps for verification
An update is requiredDisplayed if there are steps to be corrected
Profile is verifiedThe reviewer has set the status to Verified
Profile verification is rejectedThe reviewer has set the status to Rejected
Profile verification is expiredProfile data is out of date. The client needs to update the data/re-verify
Re-verification is requiredProfile correction in process (not completed). The client have to complete the data update to send for re-verification
Profile under re-reviewUpdated profile information has been sent for verification
A re-update is requiredDisplayed if there are steps that need to be corrected as part of the profile update

Applicant card

Clicking on ID will open the applicant card. The applicant card allows the reviewer to verify the user's profile. The data sent by the user for verification is displayed here.

The current profile status is displayed in the upper right corner. The current profile status is displayed in the upper right corner. There is also a Change status button, which allows you to immediately check the profile of any profile, ignoring all verification stages.

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The following information is provided on the applicant's card:

NameDescription
IDApplicant ID
ProfileProfile ID
Createddate of application creation
Updateddate of application update
Expires onquestionnaire expiration date (if specified)
Please note! Fields set as mandatory are marked with an asterisk.

Questionnaire statuses are assigned manually by the reviewers:

NameDescription
DraftThe questionnaire is partially filled out by the user.
SubmittedThe questionnaire has been sent by the user for verification.
ReviewThis status is assigned to the questionnaire after the first clicking Mark wrong in one of the fields of the questionnaire, checking the Correct data checkbox or manually changing the status of the questionnaire in the applicant's card.
HoldThis status is assigned to the applicant's application form to indicate that the application form is being held for review.
Additional info requiredThe reviewer assigns this status if the user has to make clarifications/corrections to the questionnaire at one of the steps.
RejectedThe applicant's questionnaire is rejected. The user sees the status, but cannot make changes to the questionnaire.
Level expiredset automatically if the expiry date of the questionnaire has come
Verification completedVerification of the applicant's profile has been successfully completed, the profile has been verified. The user sees this status and at this stage gets access to trading on the platform.

When the application is moved to one of the following statuses, the client will receive an email notification:

  • Submitted
  • On hold
  • Rejected
  • Level verified
  • Level expired
  • Additional info required
Please note! When changing the status to Verified, the reviewer can also set its expiry period in the Expires in field - 1, 2, 3 years or specify own option. After this period expires, the client will have to go through the verification level again. Without verification period option allows to not to specify a verification period.

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The Mark wrong field allows the reviewer to enter a comment that the applicant will see if the questionnaire is returned to him after the review.

The Correct data checkbox allows the reviewer to mark that the data in the field is correct.

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