Applicants

The subsection contains a list of profile verification applications. Applications are divided by the type of verification procedure configured in the KYC settings:

Name	Description
Base verification	Applications for the basic KYC procedure.
Additional verification flows	Applications for active additional verification levels.
Inactive flows	Applications for additional verification levels moved to inactive.

Please note! Moving an additional verification level to Inactive flows does not delete applications already created for it. They remain available for viewing and review in the Inactive flows tab.

Applications for additional and inactive verification levels are reviewed in the same way as basic verification applications. Statuses in such applications apply to the corresponding verification level.

The following columns are available for each record in the table:

Name	Description
ID	Applicant ID in the system.
Profile	Profile ID and name in the system.
Step	Questionnaire step the profile is currently on. A dash is displayed for unverified and manually verified profiles.
Status	Current verification status.
Expiration time	Questionnaire or step expiration time, if specified.
Created	Date and time the application was created.
Updated	Date and time the application was updated.

Filtering of records by profiles and statuses is available in the table.

Please note! When navigating to other sections of the system, the filter configuration is preserved.

The button with three vertical bars allows you to configure the visibility of table fields. The button with a back arrow allows you to restore the default visibility settings.

The Save to XLS button allows you to download the applicants table.

The list of possible statuses is provided below:

Name	Description
Undefined	The client created an account/profile; no confirmation is required at this stage.
Profile verification is required	The client created an account/profile.
Profile under review	The client submitted all steps for review.
An update is required	Displayed if there are steps that need to be corrected.
Profile is verified	The reviewer set the status to Verified.
Profile verification is rejected	The reviewer set the status to Rejected.
Profile verification is expired	The profile data has expired. The client must update the data or complete verification again.
Re-verification is required	Profile correction is in progress and has not been completed. The client must complete the data update before submitting it for re-verification.
Profile under re-review	Updated profile data has been submitted for review.
A re-update is required	Displayed if there are steps that need to be corrected as part of the profile update.

Applicant card

Clicking ID opens the applicant card. The card allows the reviewer to check the data submitted by the user as part of the selected verification procedure and change the statuses of its steps.

For applications from Additional verification flows and Inactive flows, the card displays the data and steps of the corresponding additional verification level. The review is performed in the same way as for the basic KYC procedure.

The current verification status is displayed in the upper-right corner. The Change status button is also available there and allows the reviewer to manually change the status of the questionnaire or verification procedure.

The following information is provided in the applicant card:

Name	Description
ID	Applicant ID.
Profile	Profile ID.
Created	Application creation date.
Updated	Application update date.
Expires on	Questionnaire or step expiration date, if specified.

Please note! Fields set as mandatory are marked with an asterisk.

Questionnaire statuses are assigned manually by reviewers:

Name	Description
Undefined	This status can be assigned to a questionnaire after it has been rejected, before further statuses are determined.
Profile verification is required	The initial status assigned to a questionnaire received by the broker. The status can be changed to Profile is verified or Profile verification is rejected.
Re-verification is required	This status is assigned if the questionnaire was previously assigned the Profile verification is required status, but the verification procedure must be completed and confirmed again.
Profile verification is rejected	The applicant's questionnaire is rejected. The user sees the status but cannot make changes to the questionnaire.
Profile under review	This status is assigned to a questionnaire after the first click on Mark wrong in one of the questionnaire fields, selecting the Data is correct checkbox, or manually changing the questionnaire status in the applicant card.
Profile under re-review	This status is assigned to a questionnaire after a second indication that corrections are required.
Profile verification is expired	Set automatically when the questionnaire expires.
Profile is verified	The questionnaire review is successfully completed. For the basic KYC procedure, the profile becomes verified. For an additional procedure, the corresponding verification level is completed.
An update is required	The reviewer assigns this status if the user needs to provide clarifications or corrections to the questionnaire at one of the steps.

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When a questionnaire is moved to one of the following statuses, the client receives a corresponding email notification:

• Submitted
• On hold
• Rejected
• Level verified
• Level expired
• Additional info required

The status can be changed for steps of any type. However, manually changing a status in the platform does not change it in a third-party verification service. When the status of a step with an attached document is changed manually, the document is not deleted.

Please note! When changing the status to Profile is verified, the reviewer can also set an expiration period for the verified step in the Expires on field - 1, 2, or 3 years, or specify a custom period. After this period expires, the client must complete the verification level of the step again. The verification period can also be left unspecified by selecting Without verification period.

The Mark wrong field allows the reviewer to enter a comment that the applicant will see if the questionnaire is returned after review.

The Data is correct checkbox allows the reviewer to indicate that the data in the field requires correction. After the checkbox is selected or cleared, the questionnaire is moved to the Review status.