Steps

Steps are used to configure the basic KYC procedure and additional verification levels. Each step in the platform is created by linking an existing questionnaire to it.

The steps in the table are represented by records containing the following fields:

Name	Description
ID	Unique identifier of the step in the platform.
Name	Step name.
Step type	Step type (Internal - a questionnaire created inside the platform, Sumsub - a questionnaire created in the Sumsub service, Document - a step containing a document template previously created in the Documents section, Connector - a step that uses a connector).
Step content	Name of the questionnaire or other content used in the step.
Expiration time	Validity period of the step after verification. If a period is set, once it expires, the client must complete the step again and receive a new verification.
OTP Required	Set to Yes if one-time password signing is enabled for the step.
Unavailable without previous step's verification	When set to Yes, the client cannot proceed to this step until the previous mandatory steps have been verified by the broker.
Code	Step code that can be used in the Documents section.

Each step can be opened for editing by clicking Edit in its row.

Please note! The steps in the table are always sorted in ascending order of ID.

Creating a new step

The Create step button opens the sidepage for creating a new step. To create a step, select a Provider, specify its Name for the required locales, and link an existing Questionnaire to it. After clicking Create, the new step becomes available for use in the KYC settings.

Please note! Each created questionnaire can only be used in one step.

When creating a step, you can also specify:

Name	Description
Code	Step code for further use in the Documents section.
Expires in	Validity period of the step after verification. Specified in years, months, and days.
OTP Required	Enables page signing using a one-time password.
Unavailable without previous step's verification	Prevents proceeding to the current step until the previous mandatory steps have been verified by the broker.

The OTP Required checkbox in the step settings enables page signing using an SMS or WhatsApp message. In this case, when submitting the questionnaire for verification, the client must enter the code from the message sent to their phone number or WhatsApp.

If the Unavailable without previous step's verification checkbox is enabled, the client cannot proceed to the current step until the previous mandatory steps have been verified by the broker in the Candidates tab. This restriction applies both to the basic KYC procedure and to additional verification levels. A client who has submitted a questionnaire for verification but has not yet received confirmation will see the following message: "Next verification steps will become available once this stage is completed. Thank you for your patience!"

Please note! The OTP page signing feature works if the corresponding authorization method - phone number or WhatsApp - is enabled in the authorization block of the broker settings.

Creating a step containing a document

Please note! To create such a step, document templates must first be created in the Documents section. The document templates that will be displayed on the questionnaire page are specified in the Document template field.

Fields to fill:

Name	Description
Provider	Document
Name	Step name.
Code	Step code used to display OTP-related formulas in the Documents section.
Document title	Title displayed in the document window when completing KYC.
Document description	Document description.
Document footer	Text displayed to the client in the document footer.
Document template	Selected document templates from the Documents section that will be shown to the client at a specific KYC step.
Expires in	Document validity period before the client needs to upload it again.
OTP Required	When enabled, the client must verify the questionnaire using an OTP code.

Please note! If an expiration period is set for the step, this field will be locked for editing during verification.

Important! In the Formulas tab of the Documents section, formulas related to signing questionnaires using OTP are displayed only if a Code is specified for the step.

Editing a step

The Edit button allows you to edit an existing step. Depending on the step type, you can change its Name, Code, linked Questionnaire, Expires in period, as well as the OTP Required and Unavailable without previous step's verification settings. After clicking Update, the changes are applied.

To delete a step, click Delete.

Please note! A step can only be deleted if it is not used in the KYC settings, including the basic verification step order and additional verification levels.