Help Center
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Finances
Finances
The Finances
section displays information about your deposits and withdrawals.
Accounts
The block displays the accounts available to your profile:
To view information for any account, simply click on it in the list.
The buttons with a wallet icon and arrows are used for depositing funds into the account and withdrawing them.
Important! The account selected in the accounts block is used for deposits and withdrawals. It is recommended to pay attention to this when performing deposit/withdrawal operations.
The button with two arrows is used for transferring funds between your accounts.
The Add Account button opens a side page for creating a new account, where you only need to specify the account name and account group (we recommend clarifying the required group with your broker). Upon clicking Create Account, the account will appear in the block:
Assets distribution
The block displays a chart showing the allocation of assets in the account across categories:
The right side of the block shows the asset volumes by category in the account's currency.
To display the chart and figures as percentages, simply click the Percent
button.
If there are no assets on the account, a corresponding stub will be displayed instead of the diagram.
Requests
The table displays information about deposit/withdrawal requests made on the current account. The request status will change as the broker processes the request. Filters allow you to switch between payment types, select transaction dates and payment statuses.
Table contents:
Name | Description |
---|---|
Status | current status of the request |
Payment type | deposit or withdrawal |
Amount | the amount of funds in the request |
Payment method | payment method selected when creating the request |
Transaction ID | transaction ID in the external system (if any) |
Transact time | request creation time |
Description | description from the request, if added |
Request Statuses:
Name | Description |
---|---|
New | All newly created requests. |
Accepted | Indicates that the request has been accepted by the broker for processing. |
Completed | Assigned to requests that have been fulfilled by the system administrator. |
Rejected | Means that the request was declined by the system administrator. |
Blocked | The request was blocked by the administrator. The reason for rejection is displayed in the comments. |
Canceled by client | Indicates that the request was canceled by the client. |
Processing | This status indicates that the request is being processed by the payment system. A request can be manually moved to this status from the Accepted status. |
Important! The button is available only if the profile is verified.
The Payment methods
button provides a table of available payment methods:
The table can be sorted by withdrawal date.
For payment, filters are available by assets Type
, Currency
and Status
.
When selecting a payment method in the list, you can view its details:
Adding the broker payment method
To add a payment method, you need to click on the Add payment method button, fill in the fields below in the sidepage and click on the Add button:
The Currency
field allows you to specify the currency that will be used for the payment method.
The Strategy type
field defines the purpose of the payment method—deposit or withdrawal.
The Payment system
field provides a selection of available payment systems on the platform.
- Beneficiary details:
Name | Description |
---|---|
Beneficiary name | Name of the recipient in the bank |
SWIFT | SWIFT code of the commercial bank assigned in the international payment systemtransfer system. |
Bank name | Name of the recipient’s bank |
Bank/branch address | Address of the bank or its branch (optional) |
Beneficiary address | Address of the payment recipient (optional) |
Account number | Recipient’s account number in the bank |
IBAN | International Bank Account Number |
Please note! When creating a payment method, there's enough to specifyAccount number
orIBAN
.
- Correspondent bank:
Name | Description |
---|---|
Intermediary bank | correspondent bank name |
SWIFT | SWIFT code of the commercial bank assigned in the international payment system |
Intermediary bank account | correspondent bank’s account number |
Please note! If one of the fields in the Intermediary bank
block is filled in, the remaining mandatory fields must be filled in.
In the Payment method name
field you can give the payment method an arbitrary name.
In the Select files or drop them here
field, you can upload documents for verification as text or image, up to 10 megabytes in size.
Please note! Editing existing payment methods is not possible.
Also please note! The INN field of the payment method type CBRF
allows entering 10, 12 or 14 characters.
Transfer
The table displays information about fund transfer requests between your accounts.
Table content:
Name | Description |
---|---|
Transaction ID | The transaction ID in the system |
Amount | The amount of funds in the request |
Asset | The asset used for the transfer |
Netting Date | The settlement date of the transaction |
Transaction Date | The date the transaction was performed |
Transaction Time | The exact time of the transaction (in the selected time zone) |
To transfer funds between your accounts, you need to specify the withdrawal account, the deposit account, the transfer amount, and then click Transfer. The corresponding transaction will be displayed in the Transfer table.
Please note! If there is no exchange rate available in the system for revaluation, transferring funds between accounts will not be possible. In this case, the transfer button will be disabled, and a corresponding notification will appear in the Rate
field.
Deposit and Withdrawal
Deposit and Withdrawal buttons are using for deposit funds to your account and to withdraw funds from it. When you click the corresponding button, a sidepage will open to fill in the payment details.
In the sidepage you need to fill in the withdrawal details:
Name | Description |
---|---|
Currency | currency of deposit or withdrawal |
Amouny | amount of funds in the transaction |
Payment system | the payment system through which funds are deposited or withdrawn |
Deposit account | trading account to which funds are to be credited |
The Max amount
field displays the maximum amount of funds available for deposit or withdrawal. Click on it allows you to insert this amount in the Amount
field.
Please note! When withdrawing funds, the Max amount
field is displayed only after selecting a payment system.
When depositing funds, the sidepage contains a Payment purpose
field, the details of which are filled in automatically and can be copied.
When withdrawing funds, an optional Comment
field appears in the sidepage.
When selecting the Saved payment details
option, the system will offer to select one of the previously saved payment details.
If you select Enter manually
option, the details of the bank will have to be filled in manually:
Name | Description |
---|---|
Beneficiary name | name of the beneficiary |
SWIFT | SWIFT code of the bank |
Bank name | Name of the bank |
Account Number | bank account number |
IBAN code | international bank account number |
It is also possible to specify the correspondent bank at withdrawal, also specifying its name and SWIFT-code.
When the checkbox Save payment details
is selected, the system will save the payment details, allowing them to be used for future selections.
After filling in the data click the button Request deposit/Request withdrawal, then the request will be generated and displayed in the list of requests.
Please note! If the SWIFT code is entered incorrectly, the system will not allow you to withdraw funds from the account.
Instructions
The table contains information on submitted instructions for the transfer of securities to their storage location (custodian):
Table fields:
Name | Description |
---|---|
ID | instruction identifier |
Direction | direction - Receipt or Delivery of the securities |
Broker | broker ID |
Instrument | the instrument for which the instruction was created |
Account | trading account |
Volume | the volume of the instrument in the instruction |
Status | the current status of the instruction |
Custodial account | the custodian account specified in the request |
Transaction settlement | ID of the generated transaction settlements (for instructions with the status Verification in progress or Executed ) |
Instructions in the table can be sorted by Status
.
Clicking on the Custodian request
button will open a sidepage containing details of the client profile's custodian accounts:
In the sidepage, you can also create a new custodian account by clicking the Add custodian request
button and filling in the following details:
Name | Description |
---|---|
Custodian or Broker name | name of the custodian or broker where the securities are stored |
Custodian account number | account number where the securities are stored |
Comment | comment on the instruction |
It will also be necessary to attach a document in .pdf
format confirming the existence of an account with the custodian/broker.
Click the Add asset transfer request button to open a sidepage for creating a new instruction:
The following fields must be filled in the sidepage:
Name | Description |
---|---|
Direction | Direction - receipt (Receipt') or dispatch ( Delivery') of securities |
Documents | confirming documents (for instructions to send) |
Change of beneficial owner | if there is a change of beneficial owner, a supporting document must be attached |
Security | security to be transferred/received |
Volume | volume of securities |
Custodian account | custodian account for transfer/receipt of securities |
email of the contact person | |
Phone | phone number of the contact person |
Contact person | name of the contact person |
Reason for securities transfer | reason for securities transfer |
Additional information | additional information to the instruction |
Please note! To be able to create such a request, a custodian account is required.
Clicking on any instruction in the table will open a sidepage where you can view the filled details and also - cancel the instruction by clicking Cancel instruction:
In the window that opens, enter the reason for canceling and click Cancel instruction:
Please note! Once an instruction is in theCanceled
orVerification in progress
statuses, no further actions will be possible.
Margin
Margin
section shows you the general information about your available and used margin, total assets, unrealized P/L, expected settlements and assets market value.
A detailed description can be found in article on margin widget.